PLEASE CONFIRM VIA EMAIL ANY ORDERS THROUGH THE ONLINE STORE BEFORE PAYMENT FOR STOCK AVAILABILITY DUE TO VOLATILE RAND AND PRICE AND STOCK FLUCTUATIONS, INFO@KLEENS.CO.ZA
- DELIVERY POLICY
For orders over R2500.00, KLEENS MUSIC delivers free of charge within South Africa, door-to-door, depending on your location. For orders under R2500.00, KLEENS Music charges a fee to deliver either door-to-door or door-to-counter, depending on your location. Please email firstname.lastname@example.org , to confirm price for your location within South Africa.
For South African orders KLEENS Music will deliver within five to seven working days depending on where you live.
– Free to main centers ONLY in SA if your order value is over R2500. Otherwise a delivery fee determined on Location
- LATE DELIVERY
The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in the KLEENS Music terms and conditions. The product(s) in question must be returned to KLEENS Music in their original state, including all labels. Any such cancellation must be done by via the KLEENS Music email email@example.com .
- STOCK SHORTAGES
Every effort will be made to ensure that KLEENS Music can fulfil your entire order once a purchasing contract (“sale”) comes into effect.
3.1 KLEENS Music will notify you thereof by emailing you and by allocating store credit to your KLEENS Music account to the value of the Rands paid/ KLEENS Music gift vouchers used for the product(s) that could not be sent to you.
3.2. If KLEENS Music does not notify you via email beforehand, and you only become aware of the fact that the product(s) is/are missing once you receive your parcel, please contact KLEENS Music as soon as possible at firstname.lastname@example.org to notify KLEENS Music thereof so that we can resolve the situation as quickly as possible. NOTE our STOCK POLICY.
- EXCHANGING NON-DEFECTIVE PRODUCT(S)
Should KLEENS Music not have stock of your preferred product, or if you wish to order a different product, please follow the returns procedure for non-defective products as outlined in Section 9 below.
Please note, KLEENS Music reserves the right not to accept an exchange if the product you wish to exchange is not sent back to KLEENS Music in the exact packaging it was received in, with labels attached, in resalable conditions.
- RETURNING NON-DEFECTIVE PRODUCTS
5.1 You are entitled to return any purchase concluded on KLEENS Music and delivered within South Africa free of charge within 30 days of the product(s) being delivered. KLEENS Music will also pay the cost associated with collecting the return from you. In order to obtain a refund to the rand value of the purchased items being returned, the product(s) being returned must be sent back to KLEENS Music in accordance with the return procedure set out in section 9 below.
5.2 Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging, with labels attached, and do not use the product., please ensure the items are returned in the exact condition they were received in, and in their original packaging, with labels attached.
5.3 Products delivered outside South Africa are not eligible for returns.
- RETURNING INCORRECT PRODUCTS
As specified in our T&Cs, KLEENS Music will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on the site.
However, should KLEENS Music deliver the incorrect product(s) to you by mistake please do not remove the product from its original packaging, do not remove the labels or use the products at all. Please contact KLEENS Music at email@example.com (subject line: your order number – Incorrect Item) as soon as possible to notify KLEENS Music thereof. KLEENS Music will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible. Please do not try and remedy the situation by placing another order for the same product you were trying to purchase.
- RETURNING DEFECTIVE PRODUCTS
Within 6 months of delivery of a product to you, you find that the product is faulty, not commercially acceptable, unsuitable for the purpose generally intended (or otherwise expressly indicated by Marshall Music at time of purchase), or not legal or reasonably durable (based on the circumstances and product type) (“defective”);
7.1 Please contact the KLEENS Music on firstname.lastname@example.org (subject line: your order number – defective item) to notify KLEENS Music thereof. KLEENS Music will request pictures of the defective product and will arrange to collect such product from you so that it can be inspected by the KLEENS Music Quality Assurance team. If the product is subsequently found to indeed be defective, you are entitled to either –
(a) be fully credited, or
(b) have the product repaired or replaced at KLEENS Music’s expense (the decision between repairing or replacing being that of KLEENS Music’s depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ On Special products will usually only be able to be repaired).
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to KLEENS Music, and then redelivered to you.
7.2 A product is NOT defective and you will NOT be entitled to any repair, replacement or refund under the general warranty above if:
(a) The faults/damage are a result normal wear and tear;
(b) damage is incurred from incorrect usage of the product;
(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with generally accepted commercial practices.
Certain products may come with a supplier’s guarantee. If so, this will be stated in the product listing on the site. Clear details of these guarantees are given in their listings and no shopper may ask to be covered by a wider-ranging guarantee other than the one shown on such product listing.
Unless defective, the following product types may not under any circumstances be returned to KLEENS Music:
8.1 Non-defective products that have been “made to order”. (You will be notified in the relevant Online Sale if the products are “made to order”.)
8.2 Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by KLEENS Music.
- RETURN PROCEDURE TO BE FOLLOWED
As outlined in Section 7 of this Delivery and Returns policy (Exclusions), please do not return any excluded items to Kleens Music.
In the event of KLEENS Music having sent you an incorrect product, please follow the procedure as outlined in Section 5 of this Delivery and Returns Policy (Returning incorrect product(s)).
Should you wish to return an item that is defective or faulty, please follow the procedure as outlined in Section 6 of this Delivery and Returns Policy (Returning defective product(s)).
- 10. FRAUD PREVENTION
KLEENS Music reserves the right to refuse, in the interest of fraud prevention, processing any payment for any order, and/or to cancel any purchase partially or completely, with notice given to you.